Terms of Service
Effective Date: October 10, 2026
Welcome to Onsite Tires Pro. By booking a service or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before scheduling an appointment.
1. Service Call-Out Fee ($20 Fee)
A standard $20 service / call-out fee applies to all mobile service visits.
This fee covers the dispatch, travel, and on-site evaluation by our technician.
The $20 fee is payable at the time of booking or upon arrival of the service vehicle, as specified during the checkout process.
2. Cancellations & Rescheduling Policy
Advance Cancellation: You may cancel or reschedule your appointment without any penalty up to 24 hours prior to your scheduled service time slot.
Late Cancellation / No-Show: Cancellations made within less than 24 hours of the appointment time, or failure to have the vehicle accessible upon technician arrival, may result in the forfeiture of the $20 service fee.
3. Weather & Safety Conditions
Because we operate a mobile service, extreme or hazardous weather conditions (such as severe snowstorms, icy roads, torrential rain, or lightning) may impact our ability to safely perform work.
Onsite Tires Pro reserves the right to pause, reschedule, or delay appointments to ensure the safety of our technicians and equipment.
If your service is postponed due to weather, we will notify you as soon as possible and reschedule at no additional cost to you.
4. Incomplete Jobs & Unserviceable Vehicles
While we make every effort to complete every job, certain vehicle conditions may prevent us from finishing the requested tire service:
Pre-existing Damage or Safety Risks: If our technician determines that a wheel, rim, lug nut, or vehicle component is damaged, stripped, rusted beyond safe removal, or poses a safety hazard, the job may not be completed.
Incorrect Parts or Tires: If the customer provides incorrect tire sizes, damaged tires, or missing key components (e.g., missing lock key socket), the job cannot proceed.
Fee Structure for Incomplete Jobs: In cases where the job cannot be completed due to pre-existing vehicle issues or customer-provided errors, the $20 service/call-out fee remains non-refundable to cover technician travel and dispatch costs.
5. Customer Responsibilities
Customers must ensure the vehicle is parked on a safe, flat, and hard surface (such as a driveway or parking lot) away from hazardous traffic.
Key lock sockets (wheel locks) must be accessible prior to the technician’s arrival.
6. Contact Us
If you have any questions regarding these Terms of Service or need to modify your booking, please contact Onsite Tires Pro support team directly.